Voyages
Fine Jewelry Guarantee
We are proud to offer a 45 Day Guarantee covering manufacturer defects on your Fine Jewelry purchase.
Manufacturer defects reported within 45 days of the date of purchase and verified by our customer service department will be repaired under guarantee.
The manufacturer’s guarantee does not apply to Fine Jewelry items which have been sized, altered, or damaged due to excessive, physical/accidental wear or negligence, and excludes loss of center stones, and loss of jewelry items.
Fine Jewelry Guarantee Service/Repair Information
If your Fine Jewelry purchase has not been sized, altered, or damaged including but not limited to excessive physical/accidental wear or negligence, and is believed to have a manufacturer defect and require repair, please contact customer.service@starboardcruise.com within 45 days from the date of purchase.
For ring sizing requests, please contact customer.service@starboardcruise.com within 45 days from the date of purchase.
Repairs and Sizing processing time:
- Repair and Sizing (Up or Down 1 size, and non-inlay items) …………… 6 – 10 Weeks
- Special Order Repairs and Sizing (Up or Down >1 size, or inlay) ……… 12 – 14 Weeks
- Fashion Jewelry/Sterling Silver/Titanium rings cannot be sized
Fine jewelry repair/sizing requests must be accompanied by a legible copy of the original gift shop sales receipt.
Not providing a sales receipt, complete customer information, or any other requested document or information will delay your request until all information and documentation is received. Not providing the required documents/information to process your request could result in the return of your item after 30 days.
Fees incurred for services/repairs performed outside of the Customer Service Department process will not be reimbursed.
To confirm a repair is covered under our 45 Day Guarantee and obtain return shipment instructions, please contact our Customer Service Department, customer.service@starboardcruise.com, prior to sending the item. Once confirmed, please fill out and print the Customer Return for Repair Form, to include in your shipment. Once approved, send the completed return for repair form together with your item and a legible copy of your gift shop receipt in accordance with the SHIPPING INSTRUCTIONS below.
Shipping Instructions
- We recommend all packages valued at $50 or more be sent insured and with a tracking method. (Ex. UPS, FedEx, etc.)
- Please be sure to enclose the following in your package:
- The completed Customer Return for Repair Form and your CAS No.
- A legible copy of your Sales Receipt for the item(s) sent
- If purchase was directly to your Credit Card in the Gift Shop, a copy of your Cabin Statement is required.
- Copy of your Certificate of Authenticity
- Retain a copy of all documents sent and the tracking number for future reference.
Starboard Cruise Services
Attn: Customer Service Dept.
9290 NW 112 Avenue, Suite 1
Miami, FL 33178
To verify the status of receipt of your package, please check with your carrier by using your tracking number.
Refund, Return, Exchanges
All Sales are Final, No Returns, Refunds, or Exchanges of merchandise available.
Fine and Designer Watches
Fine and Designer Watches are covered by the manufacturer’s International Warranties and are not returnable.
Watch service needs must be addressed directly to the manufacturer’s authorized service center, not Starboard Cruise Services.
Extra links for watches are not available. These must be requested by the customer directly to the watch manufacturer at customer’s expense.
Purchasing Additional Merchandise
Starboard Cruise Services is the world’s largest and leading onboard retailer, offering cruise ship passengers world-class brands and exclusive merchandise with tax- and duty-free savings.
We are not able to sell merchandise other than through our onboard stores and cannot exchange merchandise purchased onboard for other merchandise after disembarkation from the cruise on which the purchase was made.
Any exchange of merchandise or purchases must be made in our onboard retail stores during the same sailing on which purchase was made.
Inch of Gold – Guarantee
INCH OF GOLD™ INCORPORATED
Custom Made Chains &
Fashion Jewelry Since 1982
Lifetime Guarantee
“Inch of” Gold, Silver, Crystals & Moods of Cats’ Eyes
Congratulations on your purchase of high-quality fashion jewelry. “Inch of Gold” is layered with 18k gold, and the “Inch of Silver” is layered with sterling silver. Gold or Silver is electronically applied to jeweler’s metal by the use of the latest technology. Jeweler’s metal is a composition of brass with a small amount of nickel. Our exclusive protectant, Acryseal™, is applied to ensure long lasting wear ability.
To clean, just use a mild solution of soap and water.
We guarantee each chain to be repaired or replaced at no charge, with no time limit. Therefore, we offer a FREE UNCONDITIONAL LIFETIME GUARANTEE.
Inch of Gold, Inc. maintains an after-sales service department for your convenience. We recommend jewelry returns be insured for your protection. Please place in a padded envelope and include a copy of the sales receipt. Do not send the original sales receipt as Inch of Gold does not return paperwork.
To have any Inch of Gold chains (including Inch of Silver & Cats Eyes chains) repaired or replaced, free of charge with no time limit, please send chains along with copies of receipt and guarantee to:
IOG Customer Service
3975 Investment Lane
West Palm Beach, FL 33404 USA
E-Mail: ioginc@aol.com
Phone: 561-842-3103
Toll Free: 1- 800-854-3434
Fax: 561-842-5572
Onboard Mail Orders
Onboard Mail Orders ship in approximately 12 weeks from the last day of the voyage.
To inquire about the status of an Onboard Mail Order placed onboard 12 weeks ago and is not yet received, please contact: customer.service@starboardcruise.com.
Frequently Asked Questions
Manufacturer’s defects reported on purchases of Fine Jewelry items within 45 days from the date of purchase will be repaired at the company’s expense. Fine Jewelry ring sizing requests received within 45 days from the date of purchase, will be sized free of charge. (Charge may apply to sizing greater than one size up or 1 size down from the original size of the ring, or if a Special Order is required in the requested size due to the ring’s style).
The 45-day guarantee does not apply to Fine Jewelry items which have been sized, altered, or damaged due to excessive, physical/accidental wear or negligence, and excludes loss of center stones, and loss of jewelry items.
For standard Repairs/Sizing (1 size Up or Down) it may take 6 – 10 weeks (12 – 14 weeks for mother of pearl, and Opal Inlays, change of white gold to yellow gold when available, or sizing >1 Size up or down from the original size since this may require a new ring to be created). Repairs/Sizing are sent to the original manufacturers to guarantee the integrity/quality of the piece.
Inside the package, please include a completed Customer Return for Repair Form, a copy of your sales receipt, and a copy of your Certificate of Authenticity.
If you do not have a sales receipt, you will need other proof of purchase such as a combination of both Certificate of Authenticity and Cabin Statement. For a copy of your sales receipt and/or cabin statement, please contact the Cruise Line on which the purchase was made.
*** Please note that if requested documents are not provided with your merchandise, we will not be able to process your request, and the merchandise will be returned to you.
Please include the following information and send a request for the COA via email to customer.service@starboardcruise.com.
1. Full Name
2. Full Address
3. Copy of your Gift Shop purchase receipt which contains the Purchase Price/Date, Vessel Name, SKU No. and your name.
Please dispute it with your credit card company. In some cases, it might be an amount that is pending/on hold. Your credit card company/bank may be able to provide more information.
